WorkProof Get the app

Support

We usually reply within two business days.

Email us
hq@velocityappdevelopment.com. Tell us your iPhone model, iOS version and what you were doing, and include a screenshot if you can. You can also tap Contact support in the app’s Settings.

Stamps

The address on the stamp is wrong. What can I do?

The address comes from your iPhone’s GPS, turned into a street address by Apple. A few things help:

  • Turn on Precise Location. Go to Settings › WorkProof › Location, choose While Using the App and turn on Precise Location.
  • Give it a few seconds. The live stamp on the camera shows the address before you shoot. If you just arrived or opened the app, wait until it settles.
  • Step out from cover. GPS is weaker indoors, under trees and between tall buildings. Taking one photo outside first helps.
  • Add coordinates. On big lots or rural roads, the nearest street number can be a neighbor’s. Turn on the Coordinates line so the exact spot is on the photo too.

A stamp can’t be edited after the photo is taken. That’s what makes it worth trusting. If one is wrong, retake the photo.

Why is the weather missing?

Weather needs an internet connection the first time. Without signal, the stamp uses the last weather it got; if it hasn’t fetched any yet, the weather line is left off rather than guessed. Check that WorkProof can use mobile data in Settings › Cellular (or Mobile Data), then reopen the camera.

Does it work without signal?

Yes. The time always comes from your phone, and the stamp uses the last known address and weather until you’re back in coverage.

How do I change what’s on the stamp?

Tap Stamp next to the shutter. Pick a template (Time & place, Weather proof, Job record, Inspection, Minimal or Survey), add or remove lines, and choose the size and corner. Time, date and the photo code are always on.

Can I use the volume buttons?

Yes. Either volume button takes the photo, which helps with gloves on.

Jobs and reports

How do I make a report?

Open the job (tap the job name at the top of the camera, or the last-photo thumbnail) and tap Create report. Tap Options to pick 1, 2 or 4 photos per page, add a signature line and more, then Share PDF.

Can I add my logo?

Yes. Open Settings from the jobs list (the gear icon) and add your business name and logo. They show on reports, and on stamps when the “Your business” line is on.

Backups and moving phones

How do I export or back up my photos?
  • Keep copies in Photos: turn on Also save to Photos in Settings. New stamped photos are added to your library too, and back up with iCloud Photos if you use it.
  • Share a photo: open it and tap Share to send it, save it to Files or AirDrop it.
  • Share a job: create a report and share the PDF.

WorkProof has no account or cloud of its own. Photos inside the app are included in your iPhone’s iCloud Backup or computer backup, according to your settings.

How do I move WorkProof to a new iPhone?

Restore your new iPhone from an iCloud or computer backup of the old one, and your jobs and photos come with it. Then open WorkProof and restore your subscription (below).

Subscription

I already subscribed. How do I restore it?

Open WorkProof. On the subscription screen, tap Restore at the bottom. Use the same Apple ID you subscribed with.

How do I cancel?

Go to Settings › [your name] › Subscriptions › WorkProof and tap Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid being charged for the next one. You keep access until the period ends.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Your data

Where is my data stored?

On your iPhone, inside the app. There’s no account, and your photos are never uploaded to us. See the Privacy Policy for the full details.

How to delete your data

WorkProof has no account. Almost everything it stores is on your iPhone, so you can delete it yourself at any time.

Data on your iPhone

  1. One photo: open the photo and tap Delete.
  2. A whole job: open the job, tap Edit, then Delete job and photos.
  3. Everything: delete the WorkProof app (touch and hold its icon, then Remove App › Delete App). This removes all photos, jobs, notes, client details, your business profile and settings stored by WorkProof.

Copies you saved to Photos, or sent to other people, aren’t affected. Delete those in the Photos app.

Verify records and analytics data

To delete the verify records stored for your photo codes, or analytics and attribution data linked to your device:

  1. Email hq@velocityappdevelopment.com with the subject Data deletion.
  2. For verify records, include one or more photo codes (printed on each stamp, like K7Q2-M9XA-3T). For analytics data, tell us roughly when you used the app.
  3. We’ll delete the data we hold and confirm by email within 30 days. Deleted codes no longer show a record.

To stop advertising measurement going forward, go to Settings › Privacy & Security › Tracking and turn off tracking for WorkProof. Subscriptions are managed by Apple; deleting the app doesn’t cancel one, so cancel in Settings › [your name] › Subscriptions.